jlvs Privacy Policy — How We Collect, Use, and Protect Your Data

This Privacy Policy ("Policy") is issued by jlvs ("jlvs," "we," "us," "our") and applies to all personal data processed in connection with the operation of the jlvs online gaming platform accessible at jlvs.asia and its associated services, including customer support, payment processing, and promotional communications.

jlvs is committed to protecting the privacy and personal information of all members, prospective members, and visitors to the Platform. This Policy describes our practices with respect to the collection, use, storage, sharing, and protection of personal data in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines (the "DPA"), its Implementing Rules and Regulations (IRR), and all relevant issuances of the National Privacy Commission (NPC).

By registering a jlvs account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.

For the purposes of the Philippine Data Privacy Act of 2012, jlvs is the personal information controller responsible for your personal data collected through the Platform. As the personal information controller, jlvs determines the purpose and means by which your personal data is processed.

In circumstances where jlvs engages third-party service providers to process personal data on its behalf (such as payment processors, identity verification services, or cloud infrastructure providers), those parties act as personal information processors under written data processing agreements that bind them to process data only for the purposes specified by jlvs and in compliance with applicable Philippine data protection law.

To contact the jlvs Data Protection Officer (DPO) or to exercise any of your data subject rights under this Policy, please use the contact details provided in Section 16 of this Policy.

jlvs collects the following categories of personal data in connection with the provision of our gaming services:

jlvs does not collect sensitive personal information as defined under Section 3(l) of the DPA (such as racial or ethnic origin, religious beliefs, health data, or sexual life) except where such information is voluntarily provided in the context of responsible gaming self-exclusion requests, in which case it is processed solely for the purpose of managing that exclusion.

jlvs collects personal data through the following means:

• Direct Provision by You: When you register a jlvs account, complete KYC verification, submit a deposit or withdrawal request, contact customer support, or participate in promotions, you directly provide personal data to jlvs.
• Automated Technical Collection: When you access and use the Platform, jlvs automatically collects certain technical data including your IP address, device identifiers, browser type, session duration, pages viewed, and interactions with game interfaces. This is collected through server logs, cookies, and similar tracking technologies described in Section 8.
• Payment Processors: When you make a deposit via GCash, Maya, BPI, BDO, or other supported methods, we receive transaction confirmation data from those payment processors. We do not receive or store your full banking credentials — payment authentication is handled directly by the respective payment service provider.
• Identity Verification Services: Where jlvs uses third-party identity verification providers to assist with KYC compliance, those providers may return verified identity data to jlvs following document authentication.
• Third-Party Sign-In: If you register or log in to jlvs using a linked Google or Facebook account, those services may share basic profile information (name, email address, profile photo) with jlvs in accordance with your privacy settings on those platforms.

jlvs uses collected personal data for the following specific purposes:

• Account Registration and Operation: To create and maintain your jlvs account, authenticate your login sessions, enable platform features, and manage your wallet balance.
• Identity Verification and KYC Compliance: To verify your identity and age in compliance with PAGCOR regulations and the Philippines' Anti-Money Laundering Act (Republic Act No. 9160 as amended). KYC verification is required before processing withdrawal requests.
• Payment Processing: To process deposit transactions from your chosen payment method and to execute withdrawal requests to your registered GCash, Maya, bank, or crypto account.
• Fraud Prevention and Platform Security: To detect and prevent unauthorized account access, fraudulent transactions, bonus abuse, money laundering, and other prohibited activities described in the jlvs Terms & Conditions.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and provide assistance through the on-site 24/7 live chat and email support channels.
• Responsible Gaming: To monitor gaming behavior for patterns consistent with problem gambling and to administer self-imposed deposit limits, session limits, and self-exclusion requests where requested or required.
• Regulatory Compliance: To fulfill reporting obligations under Philippine law, including transaction reports required by AMLC for qualifying amounts and responses to lawful requests from PAGCOR, NPC, or other competent Philippine authorities.
• Service Communications: To send you transactional notifications including deposit confirmations, withdrawal status updates, account security alerts, and OTP codes.
• Promotional Communications: To send promotional emails or SMS about jlvs bonuses and offers, where you have opted in to receive such communications. You may opt out at any time.
• Platform Analytics and Improvement: To analyze aggregate usage patterns across the Platform for the purpose of improving game selection, user interface design, payment method availability, and overall player experience.

Under the Philippine Data Privacy Act of 2012, jlvs processes personal data on the following legal bases:

• Performance of Contract: Processing necessary to fulfill jlvs's obligations under the Member Agreement — including account operation, payment processing, and game delivery.
• Consent: Where processing is based on your freely given, specific, informed, and unambiguous consent — including for promotional communications and certain cookies. Consent may be withdrawn at any time without detriment to your account status.
• Compliance with Legal Obligations: Processing required to comply with Philippine law, including AMLC reporting requirements, PAGCOR regulatory obligations, and lawful orders from competent government authorities.
• Legitimate Interests: Processing necessary for the legitimate interests of jlvs where those interests are not overridden by your fundamental rights — including fraud prevention, Platform security, responsible gaming monitoring, and business analytics.

jlvs does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We may share your personal data only in the following limited circumstances:

• Payment Service Providers: GCash (Mynt/G-Xchange Inc.), PayMaya Philippines Inc., BPI, BDO, Metrobank, and other payment processors receive the minimum data necessary to process your deposit or withdrawal transaction. These parties operate under their own privacy policies and are subject to BSP regulation.
• Identity Verification Providers: Third-party KYC and identity verification service providers receive government ID data solely for the purpose of authenticating your identity and returning a verification result to jlvs.
• Cloud Infrastructure and Hosting: jlvs operates on cloud infrastructure provided by third-party hosting and server providers. These providers process data as personal information processors under data processing agreements and have no independent right to use your data.
• Regulatory Authorities: jlvs is legally required to disclose certain information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other competent Philippine government authorities in response to lawful requests, court orders, or mandatory regulatory reporting requirements.
• Legal and Compliance Purposes: In the event of suspected fraud, money laundering, or criminal activity, jlvs may disclose relevant account data to Philippine law enforcement agencies as required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of the jlvs business or its assets, personal data held by jlvs may be transferred to the acquiring entity, subject to the same privacy commitments under this Policy. Affected Members will be notified prior to transfer.

jlvs uses cookies and similar tracking technologies to operate the Platform, maintain your session, personalize your experience, and analyze aggregate usage patterns. The following categories of cookies are used:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in to your jlvs account during an active session, and security cookies that support fraud detection. These cannot be disabled without impairing core Platform functionality.
• Functional Cookies: Remember your preferences such as language selection, game lobby sorting preferences, and responsible gaming settings. These improve your experience but are not strictly required for basic access.
• Analytics Cookies: Used to collect aggregate, anonymized data about how members use the Platform — which games are most played, how long sessions last, which payment methods are most used — to help jlvs improve the service. Data collected is not attributed to individual identifiable members in analytics reports.
• Marketing Cookies: Used only where you have explicitly opted in to receive personalized promotional communications. These may track which promotional content you interact with on the Platform. You may opt out at any time through your account preferences.

You may configure your browser to refuse cookies or to alert you when cookies are being set. Note that disabling strictly necessary cookies will impair your ability to use the jlvs Platform, including maintaining your login session and wallet functionality.

jlvs implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security infrastructure includes:

• Transport Encryption: All data in transit between your device and jlvs servers is encrypted using TLS 1.3 (256-bit SSL). The jlvs padlock indicator in your browser confirms an active encrypted connection.
• Data at Rest Encryption: Sensitive stored data including account credentials (stored as cryptographic hashes), financial records, and KYC document references are encrypted at the database and storage level.
• Access Controls: Access to jlvs member data is restricted to authorized jlvs staff and systems on a strict need-to-know basis. All staff access is logged, monitored, and subject to confidentiality obligations.
• Two-Factor Authentication: jlvs offers 2FA via SMS OTP for all member accounts and requires multi-factor authentication for all internal administrative access to member data systems.
• Security Monitoring: jlvs operates continuous security monitoring systems that detect and alert on unusual login patterns, mass data access events, and network anomalies in real time.
• Data Breach Response: In the event of a personal data breach affecting member data, jlvs will notify affected Members and the National Privacy Commission within seventy-two (72) hours of discovery, in accordance with NPC Circular 16-03, where the breach is likely to result in risk to the rights and freedoms of Members.

Despite these measures, no internet-based data transmission or storage system can be guaranteed to be 100% secure. jlvs encourages all Members to maintain strong, unique passwords and to enable 2FA to further protect their accounts.

jlvs retains personal data only for as long as is necessary to fulfill the specific purpose for which it was collected, subject to the following considerations:

• Active Accounts: Personal data associated with active jlvs accounts is retained throughout the period of your membership.
• Closed Accounts: Following voluntary account closure or termination, jlvs retains transaction records, KYC documentation, and account history for a minimum of five (5) years in compliance with the Anti-Money Laundering Act of the Philippines and related AMLC regulations.
• Support Records: Live chat transcripts and email correspondence are retained for a period of three (3) years for dispute resolution purposes.
• Technical Logs: Server logs and access logs are retained for a rolling period of twelve (12) months and then purged, unless specific log data is being preserved in connection with an active investigation or dispute.
• Marketing Data: Where you have opted in to promotional communications, we retain the record of that consent and associated communications history until you opt out, after which we retain only a suppression record to prevent inadvertent re-subscription.

Upon expiry of applicable retention periods, personal data is securely deleted from jlvs systems or irreversibly anonymized such that it can no longer be attributed to an identified individual.

Under the Philippine Data Privacy Act of 2012, every individual whose personal data is processed by jlvs has the following rights, exercisable by contacting jlvs through the channels specified in Section 16:

• Right to Be Informed: You have the right to be informed about how jlvs collects, uses, stores, and shares your personal data. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data jlvs holds about you and information about how it is being used. jlvs will provide a response within thirty (30) days of a verified request.
• Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected. Basic account information may be updated directly through your jlvs account settings. Changes to identity or KYC information require support verification.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records under Philippine law (see Section 10).
• Right to Object: You have the right to object to certain types of data processing, including direct marketing communications and certain uses of your data for automated profiling. Opt-out from promotional communications is available through your account settings or by contacting support.
• Right to Data Portability: You have the right to receive a machine-readable copy of the personal data you have provided to jlvs for portability purposes, where technically feasible.
• Right to Complain: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jlvs has violated your data privacy rights. Details of the NPC complaints process are available on the NPC official website.

jlvs strictly prohibits registration and use of the Platform by individuals under 21 years of age. This is both a legal requirement under PAGCOR's age eligibility guidelines and an absolute jlvs platform policy. jlvs does not knowingly collect personal data from individuals below the age of 21.

jlvs implements age verification controls at account registration and during the KYC process specifically to prevent access by individuals below the legally required minimum age. The requirement of a valid Philippine government-issued ID during KYC provides a practical barrier against underage account operation.

jlvs primarily processes and stores member data within data center infrastructure serving the Asia-Pacific region. In certain circumstances, personal data may be transferred to or accessible from systems located outside the Philippines — for example, where jlvs uses cloud service providers or game content providers with infrastructure in other jurisdictions.

Where personal data is transferred outside the Philippines, jlvs ensures that appropriate safeguards are in place to protect that data to a standard consistent with the requirements of the Philippine Data Privacy Act. These safeguards include contractual data processing agreements with receiving parties incorporating data protection obligations, and assessment of the adequacy of data protection in the destination jurisdiction.

By using jlvs and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to other jurisdictions where necessary for the operation of the Platform, subject to the safeguards described above.

The jlvs Platform may contain references to or integrations with third-party services, including game providers, payment processors, and authentication services. This Privacy Policy applies only to data processed by jlvs directly. jlvs is not responsible for the privacy practices of third-party services.

Third-party game providers whose games are hosted within the jlvs platform may independently collect technical session data for the purposes of game integrity monitoring and RNG auditing. Such data collection is governed by those providers' own privacy policies and is subject to their respective data protection obligations.

Payment service providers including GCash, Maya, BPI, BDO, and other processors operate their own privacy policies in compliance with BSP regulations. jlvs recommends that Members review the privacy policies of their chosen payment providers.

jlvs may update this Privacy Policy from time to time to reflect changes in our data processing practices, updates to Philippine data protection law, or changes in the scope of our services. When material changes are made, jlvs will:

• Update the "Effective Date" at the top of this document to the date the revised Policy takes effect.
• Notify registered Members via SMS or email to the contact details on file, where the changes materially affect your rights or how your data is processed.
• Display a notification banner within the Platform following publication of significant updates.

Your continued use of jlvs following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the updated policy, you should cease using the Platform and may request account closure in accordance with the jlvs Terms & Conditions.

jlvs recommends that all Members periodically review this page to remain informed about how their personal data is being handled.

For any privacy-related questions, data subject rights requests, or complaints about jlvs's data processing practices, please contact us through the following official channels:

• Live Chat Support: Available 24 hours a day, 7 days a week, directly within the jlvs Platform. For urgent data security matters such as suspected unauthorized access to your account.
• Email (Data Privacy Inquiries): [email protected] — for formal data subject rights requests, privacy complaints, and consent withdrawals. Please include "Privacy" or "Data Request" in the subject line. Response time: within five (5) business days.

jlvs will acknowledge all formal privacy complaints within two (2) business days and provide a substantive response within thirty (30) days, in accordance with NPC guidelines. If you are not satisfied with jlvs's response to your privacy complaint, you have the right to escalate your concern to the National Privacy Commission of the Philippines.